Insular Incumbents

Hidden Consequences 

Businesses don’t become insular, their leaders do. When leaders are so focused managing “in” their business that they overlook or are increasingly disinterested in the changes taking place around them (clients, markets, products, technology), they’ve made a deadly choice. Defending what they have is a bigger priority than embracing new ideas and new ways to evolve.  No surprise then that the “inwards thinking” permeates down to middle managers, who see little or no incentive in promoting experimentation on the front line. Faced with more effective alternatives, clients walk, and the brightest employees walk. By the time, the “alarm bell” is sounded, all too often it is too late, particularly in small businesses.     

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