Life and Health Insurers Must Avoid Self Destructing to Grow Profitably


International life and health insurers need to adopt more sophisticated relationship management with agents/brokers and the end users. The industry is at crunch time, it needs to dramatically improves its’ customer experience, focusing on improved delivery if profitable growth goals are to achieved (reduced bureaucracy, faster claims settlement, increased authority and accountability give to frontline staff, smarter use of people and technology). James provides not just powerful ideas and insights but more importantly, approaches for practical implementation, irrespective of culture or geography.

Tags: , ,

Leave a Reply