I routinely get 10 automated phone calls per month telling me they are from XYZ claims management organisation and saying they understand I was recently in a car crash. Please would I provide my details and they’d be delighted to help.

My instant reaction is to cut them off, and block the phone number.

We joke about Nigerian scams and other idiotic marketing wheezes from remote places on the planets. This is humans deliberately subjecting other humans to time-wasting and intrusion. It is happening in the UK.
We have a productivity problem.

We have regulators, Financial Conduct Authority, and the Information Commissioner’s Office, making great pronouncements about tightening up their policies. My guess is 40 million people in the UK think they are doing a shocking job but they are never held to account for enforcing the rules.

Tags: claims management, productivity, regulation