If you are telling others you are an “expert” in whatever area of client improvement, would they consistently recognise that through the application of your talent, discipline and perseverance, regardless of the end-result? The unspoken truth for many is they would not. Indeed, your actions create more doubts than before you first met (failure to follow up as agreed, inadequate response time to client’s email/calls, use of poor or weak language, needless analysis to justify your value, duplicative and failure work and so on).

Don’t think I am talking about you? Look at your five most recent assignments, and if you are willing to be intellectually honest, ask if your actions were actually commensurate with your initial client promise.

Tags: client relationships, discipline, expertise, perseverance, talent