International life and health insurers need to adopt more sophisticated relationship management with agents/brokers and the end users. The industry is at crunch time, it needs to dramatically improves its’ customer experience, focusing on improved delivery if profitable growth goals are to achieved (reduced bureaucracy, faster claims settlement, increased authority and accountability give to frontline staff, smarter use of people and technology). James provides not just powerful ideas and insights but more importantly, approaches for practical implementation, irrespective of culture or geography.

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James provides a compendium to this series with a checklist of short and mid-term improvements, and “calls to action” for the time-pressed executive looking to “jump start” their organization’s success and generate immediate results.

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The world recession, technological advancement, geographical shifts in wealth, and energy independency amongst other developments, are creating new high growth markets. Seeing them is one thing, exploiting them is another. Listen to James’s feedback from conversations with a diverse group of executives from the reinsurance, hospitality, restaurants, gaming, professional services, wealth management, private equity, luxury retail and premium art sectors amongst others.

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From private equity to insurance to luxury retail with a brief pit stop via quick service restaurants, James distills down to 7 attributes that are shaping the operating model of the future in a high growth market.

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Data security breaches, exchange rigging, product miss-selling scandals, illegal or unethical commissions are just some of the governance incidents that have resulted in the largest fines in business history over the past 18 months. All the compliance systems in the world in some of the most complex business organisations have failed to stem the tide. James provides a tour of the accountabilities of Boards and top management in organisations seeking to exploit healthy growth.

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