Posts Tagged ‘fintech’

Learning About Money

Wednesday, May 18th, 2016

 

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Where did you learn about money?

This might sound odd to my “foreign” readers in perhaps US, Canada and Australia but I cannot ever remember a conversation with a parent or indeed, a child, who had a formal personal finance “lesson” or training. Yes, they received informal advice about earning, preserving and spending money but not much more. Yet when you think about the life skills that have got us to where we are today and where we probably need to get to tomorrow and the day after, personal finance must rank pretty close to sex education and the hidden dangers of using social media.

  • What common sense advice would you pass onto your son and daughter?
  • Where would you suggest they go for trusted advice?
  • When should they start learning about the prudent use of money?
  • Why is it important at that particular stage of their life?
  • How do you ensure that they never repeat the same mistake twice or an earlier generation’s foible with money?

I thought about my own experiences. There was very little explicit advice about three pools of money: cash, credit and investment. I learned “on the job” through teenage years from the pocket money days, to work experience and part-time jobs in the student days. Thereafter in the early years of my career, it was mostly friends talking about what they were choosing to invest in or acquire. Some friends were inculcated to save up to by a first home. Others, the entrepreneurs, serially invested in start ups and early stage businesses and the bankers pursued stocks and funds. The majority invested in having fun on a Thursday night, a weekend or a boys or girls trip.

There are five lessons about personal financial decision-making we should reflect on:

  1. The Power of Early Years Learning: What is most interesting, is how so many friends of my age group’s beliefs about wealth and personal financial freedom were formed at a very early point in their lives. A great many of those beliefs still inform their behaviour today (saving, spending, preferred asset classes, self-confidence, risk appetite and so on). For example, the friends, who were immersed in buying a first home at all costs, have often led onto acquiring second and third homes or buy-to-let portfolios of residential property.
  2. Geographic Distinctions Narrowing: As a 24 year old, thrust into a group of middle class American college kids on a an insurance underwriting trainee programme in Minnesota, I vividly recall how self-confident and proficient they were in mastering substantial five figure college overdrafts. They had learned something I hadn’t although I was relieved not to have their problem, save for overextending myself on the purchase of a VW Golf. Yet even those distinctions are narrowing, as the cost of university education rises exponentially and kids in the UK leave with substantial debt burdens.
  3. Mindset Before Wealth: You can be rich or poor but your mindset is the “rudder” for your life and the personal choices that you make with your cash, credit and investment alternatives. You can adopt a mindset that there is abundant opportunity in life and I would be remiss in not pursuing it or you can adopt a poverty mindset, I must live in fear of the wolf stealing my wealth. Rarely is anyone taught about personal financial decisions in those terms.
  4. Learning From Our Omissions Trumps Our Failures: We applaud the great decisions we made with money and we beat ourselves up about the poor decisions but we rarely study why we omitted to spend, save or invest money on what turned out to be good investments. Coming to terms with the fears that inhibit clear thinking is fundamental to better decision-making. Wouldn’t our kids be better off if we took note and we passed those lessons on?
  5. Financial Technology Not A Nirvana: Technology is a huge boon to teaching kids today about their desired financial outcomes, alternatives, risk and rewards and selecting the best option in record time but it is not an exact science. Robo-advisers serve a purpose but there is an “art” to making smart personal financial decisions that is set in the answer to the question, “what is the life we want to lead?” and “how do we best adapt to those changing needs?” Only your kids can answer those questions.

Our kids in all likelihood may not turn out to be personal finance geniuses, nor can we motivate them to have an awareness of money. What we can do is create an environment where they are wiser than we were, where they learn not just from our successes and failures and where they learn to create an approach that works uniquely for them, not us.

© James Berkeley 2016. All Rights Reserved.

Real Time Learning

Wednesday, November 4th, 2015

In all the talk about data and analytics far too little attention is being devoted to the benefits of immediate information, access to various platforms and the application of valuable information to existing and new forms of knowledge. The wealth management industry is an obvious case in point. Fintech innovation is and will spawn a variety of platforms that can generate information immediately, from the daily movements of portfolio values to the best life insurance rates for a 45 year old HNW business owner with a congenital heart condition. These technology platforms are readily accessible by investment managers, insurers, relationship managers and clients. The challenge for many clients and their advisers is access to too much information. How do you distil it down and customise it to what each client needs to know, not what they can access at the click of a button? How do you maximise the effectiveness of the hour in front of the client (results, not information exchange)? How do you balance that goal with the need to adhere to appropriate regulatory standards?

What it means for wealth managers:  speed will be as important as the quality of their advice.

The skills, behaviours and expertise to identify small amounts of valuable data, format it into valuable information and apply it to the client’s existing knowledge and their desired objectives will be even more valuable. Equally, the ability to not get lost chasing a strand of interesting information that leads to no discernible benefit for the client (poor usage of the client’s time) will also be prized.  Wealth managers self-talk and thinking about the value the client walks away from them with will need to change (educator and collaborator, not a salesman) in an increasingly digital age. Their marketing approaches will need to evolve faster than they can probably imagine (promote their ability to help clients live the life they want to have, client testimonials, references, case studies etc). Beyond the increasing ability to customise their products, services and relationship to the individual client needs, they will need to reinvent their business models to economically accomplish that in a regulated environment. Their remuneration basis will needs to better align with the value the client perceives they are receiving from the relationship manager, not the investment approach. Their use of powerful language and education skills will be a point of differentiation with their ideal clients in accomplishing that objective.

Internally, wealth managers and advisers organisational structures will need to adapt to faster dissemination of valuable information, at the right time, in the hands of the right person. Superfluous people, technology and processes needs to be abandoned. They need leaner and more agile organisations. They need new collaborations internally with asset class experts and external expertise merged with their own to allow the clients to make smarter lifestyle choices.

The concept of real time learning feels “foreign” to many in the wealth management business, whose desire to help their clients make wise decisions is tempered today by a wall of regulatory requirements. Shouldn’t the focus be on making sure we and the client have ticked the appropriate boxes? Yes of course that is important but your future is also about speed (responsiveness, value “in the moment” and meeting or exceeding your clients expectations). Time not money is your clients scarcest commodity. Your ability to maximise the return on the client’s time invested in accomplishing their personal goals is your future success metric.

© James Berkeley 2015. All Rights Reserved.