Posts Tagged ‘winners’

Just An Illusion

Thursday, March 24th, 2016

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Is this a shot from your evening last night, soon to be posted on your instaGLAM account? Today a great many executives, managers, investors and board members are busy trying to be someone that they are not. Fact. They are instantly recognisable by the disparity between the image that they project and what others see.

At a small intimate event last night in London with David Nish, the past CEO of Standard Life and this week appointed as a Non-Executive Director at  HSBC, we discussed the dynamics and consequences of this behaviour.

The dynamics and behaviour are largely the same in businesses of every size. Individuals are prone to projecting views without hard evidence or strong anecdotal information (shout loudest). They are poor listeners (routinely ignore vital feedback). They lack sufficient self-worth in their own talent and judgement (resort to bolstering their credentials with references to famous names). They have a poor level of self-esteem (they are dismissive of others success). They are prone to passive aggressive behaviour to project superiority (constant one-upmanship). They are prone to excessive exaggeration or downright lies about their own success (false claims in bios, CV’s/Resumes). We’ve all met them at various points in our career.

The consequences differ based on the size, priorities and complexity of the organisation. Here are some observations from my own experiences:

An inability to effect a management buyout of a small or family business, where the Founder’s behaviour results in management never acquiring the skills, traits or expertise to run the business in his or her absence.

A loss of respect for a private investor’s judgement amongst their peers and future co-investment opportunities when they make wild, unfounded claims to be invested in the “next unicorn“. Ridiculous, of course but sadly all too often true.

Raging management distrust in the Board when a non-executive director relays unsubstantiated “insider” claims from a key client, institutional investor or employees about the manager’s negative performance without hard evidence or strong anecdotal information.

A destruction of goodwill amongst analysts and the media when the newly appointed CEO of an investment bank, self-invested with “superman” powers, promises near instant changes to the business model that his predecessors have taken decades to create.

The world is littered with people trying to be someone that they are not. Facebook, Instagram and Twitter couldn’t survive if that human need dissipated. We all have a reputation that precedes us in the hyper-connected world we live in. Reinvention, acquiring new skills and educating others is something that we must constantly commit to but without absolute credibility (tangible results and visible behaviour), it is just an illusion.

© James Berkeley 2016. All Rights Reserved.

The 10 Traits of A Great Investor

Wednesday, December 16th, 2015

For 35 years since the day I started giving horse racing tips to seventeen year olds willing to lose their pocket money, I have been fascinated by what makes a great investor beyond the obvious (trust). While the skills, and expertise should, and will, vary dependent on the discipline, I have come to observe from watching hundreds of investors that behaviour is arguably the most important factor.

Whether you are evaluating an investor to back your business, invest in their fund, co-invest with them or hire an investor, I think you want to see a high level of the following traits:

  1. Intellectual Curiosity: they have a depth and breadth of curiosity that is unlike most people. Most people have a concentration in particular areas in business, science, culture, sports and so forth.
  2. Commitment to constant learning: they are ferocious in their continual search for new ideas, insights and new ways of doing things that challenge their past beliefs. They assertively find people who have got something to say, aggregate and connect the dots.
  3. Creativity: they are particularly interested in the future, and how that works and what are the change agents in the future. Their inclination is to think, feel and act on lessons learned from past successes, failures, recombinations and so forth and apply that to the future.
  4. Resilience: their beliefs and attitudes demonstrably enhance their resilience. They rebound relatively quickly and they are not damaged “permanently” by losses or failed investment decisions.
  5. Self-esteem: they are able to continually feel good about themselves irrespective of whether they are experiencing success or failure.
  6. Perseverance: they possess the personal focus and discipline to see investments through to a natural conclusion. They are not rolled over by unforeseen events, easily distracted or quit at the first sign of failure.
  7. Love: they implicitly love what they do. I draw a distinction from “blind” or “fake” love. The investor who even though they know it to be wrong ignores reality or feigns interest.
  8. Faith: at the heart of an investor is a belief system and an implicit faith in their own judgement. It is based on a set of shared values, which others will readily sign up to.
  9. Courage: they are not afraid to provoke and indeed, they seek contrarian positions and points of view. They are willing to lead when everyone else sees just fog. For the investor ambiguity spells opportunity, not fear. 
  10. Forgiveness: they don’t hold personal grudges. They are supportive and willingly reward people, who show the right behaviour not just those who achieve success.

You are right if you say there are very few people with this combination of behavioural traits. That is why there are so few exceptional investors. Choose carefully, you’ll profit from reading this before investing a dime, penny or euro.

© James Berkeley 2015. All Rights Reserved.

 

All Black Execution

Monday, October 26th, 2015

People talk about champions or champion teams.

World-class execution under pressure, whether in sport or businRWC Semi Finaless is largely about positive behaviours and experience rather than skills.

The ability to stay in the moment, to respond swiftly to opportunity and to think clearly in adversity.

The New Zealand rugby team, the world champions, on Saturday faced with being bundled out of rugby’s showpiece event at the semi-final stage provided a “master class”.

Bouncing back from an underwhelming first half of rugby on Saturday (too many penalties) and playing with 14 men, for 10 minutes they shackled their opposition in their own half.

When opportunity presented itself they resorted to the pragmatic taking a rare drop goal and changing the momentum of the entire game and triumphing over arch enemies,  South Africa. They did this largely by changing their mindset and stopping giving away penalties. The inspiration coming from the experience of their captain Richie McCaw, Dan Carter and Conrad Smith.

Copyright James Berkeley 2015. All Rights Reserved.

Trading Places

Thursday, February 5th, 2015

Bored by taking the “tour” around your industry’s annual events ever year, seeing the same faces speaking and pontificating on the future of the business? Try this “celebrity” game at market events to liven things up:

How have the fortunes of the leading and best supporting “actors” in the industry evolved in the past 12 months and how might they evolve in the next 36 months?

Can you spot who are

The “Sean Connerys”: the wealthy, sun-tanned and revered still rolled out to awards and benefits for their kudos

The “Leonardo DoCaprios”: feted for their enduring talent and image and still drawing a fashionable crowd

The “Philip Seymour Hoffmans”: feted for their heroic talent and presence but unlikely to live with the fame

The “Eddie Murphys”: revered for their “past” commercial prowess, now living in the Hills largely out of fashion save for the need to collect the odd cheque

Trust me there is a serious purpose to this, aside from the humour. Are you hanging out with the right people at the right time to impact your personal and professional success?

It is great reflecting on the wise cracks from Trading Places so long as you are not vesting your time and career prospects in people whose star has long since faded and to whom others suppose you are in the exact same company.

 

© James Berkeley 2014. All Rights Reserved.

Acquiring Resilience

Monday, February 2nd, 2015

Yesterday’s Australian Open tennis final featured two players who had collectively won 9 majors.

The tale of the tape: Murray missed crucial opportunities in the first set tiebreaker at 4-2 to close out the set before bouncing back in the second set and building a 2-0 lead in the third set. In a dramatic few minutes the momentum swung sharply as Andy Murray’s resilience to Novak Djokovic’s consistent pressure forced a raft of errors. In the words of veteran tennis commentator, Pat Cash, Murray had a “meltdown, he gave up the fight”.

The subsequent media focus zeroed in on Murray’s collapse. That is how the media and many in business love to react. Find blame (individual), amplify the anguish (headlines), and confuse the “effects” (lack of resilience) with the “cause” (inability to convert and build momentum) because it is more visceral (suffering) and makes a better story.

How many times do you make or allow others to make the very same error when analysing defeat in a competitive tender, failing to convert a “hot” prospect into a client or establish your firm’s presence in a “hot” new market?

How YOU handle the disappointments, is the real learning curve.

  1. Do you beat yourselves up about your failure? (your shortcomings, your fees, your methodology)
  2. Do you seek to caste blame on others? (colleagues’ skills or priorities or the prospect’s people)?
  3. Do you look at what you “omitted” to do well? (Specifically, the trigger behind why you didn’t get on the plane to visit the client, the time wasted between meetings perfecting the presentation, the lack of client “trust” with your proposed approach)?

If your focus is solely on improvement (3) and you do it well, you will “win” more than you “lose”. If your attention is on the first two (taking defeat personally or deflecting it), you are setting yourselves up for repeat failure. You control your future success. You control the level of resilience within your team and your own performance. It is YOUR choice, don’t let others distract you from your goal for a cheap headline.

© James Berkeley 2014. All Rights Reserved.

 

Perspective: When A “Crisis” Is Not A Crisis

Thursday, September 18th, 2014

On the eve of what the UK media would have you believe is a tsunami of constitutional and financial uncertainty, there is barely a negligible murmur outside of Scotland. Why? There is a general acceptance tonight that the probability (less than 20%) and the seriousness (minor impact on the UK economy) do not in all likelihood suggest a crisis. Bad news for those doomsday prognosticators, who only make money on the back of others’ perceived sense of fear. The lesson for business is that in any growth market, there is a need to separate real crises (outbreak of EBOLA) from events that in fact aren’t a crisis at all.

  1. Maintaining a rational perspective demands that you take the “emotion” (media agenda and personal biases) out of the “logic” (the probability and the seriousness of the impact).
  2. Focus only on hard evidence and strong anecdotal observations.
  3. Recognise that in a world of “omni-communication”, he or she who shouts loudest (Piers Morgan) from the largest platform (television, print, radio or Twitter) is rarely held accountable for their predictions. How many pollsters have ever lost their jobs or wealth, it is probably equivalent to television weather presenters?
  4. Make your own mind up and have the courage to back your own convictions (“trust”)

Tomorrow the world will not stop, there will not be a financial meltdown and business people will be out there deploying capital to attractive growth opportunities. Make sure that you are at the front of the line, not distracted by terrible advice or a self-inflicted fear of the unknown.

©  James Berkeley 2014. All Rights Reserved.

Endless Capital Chasing Limited Opportunities

Wednesday, April 23rd, 2014

A phone call from a longstanding friend, who has recently returned from China to Dubai, full of great ideas to provide the mass affluent Gulf buyers with a digital portal to purchase  luxury retail goods at hugely discounted prices, reminded me that today’s challenge for most entrepreneurs is not access to capital rather it is access to great ideas. Travel, observation, ingenuity and self-confidence are the keys to profitable growth. Yet so often entrepreneurs and particularly corporate executives self-limit their own potential.

1. Short-sighted artificial travel bans are randomly applied to rescue management failure or excess (Barclays). Restricting travel, restricts learning opportunities, meeting new sources of innovation and creating new powerful relationships that will positively impact the firm’s productivity, image, growth and ultimately, profit.

2. We are so in love with our methodology and the beliefs that have defined our past, we fail to observe the changes that are affecting our futures (shifting demographics, technological advancement, wealth transfer, customer buying preference and so on). Failure to observe is largely a management failure in most organisations, to hold people to account firstly, for generating new ideas and secondly, applying that creativity (innovation) in the workplace.

3. We overly hold our brightest and best people to account for compliance with endless policies and procedures that stifle creativity, in the name of increased “security” (solvency etc) and minimising risk to the consumer (banks, financial services, insurance, farming etc.). Precisely at the point when technology is accelerating our lives and competition has never been more intense, demanding that we find  new ways to compete, new ways to attract new customers and new, relevant value for our best customers. Indeed many firms’ incentive compensation systems disproportionately reward those, who comply rather than those, who demonstrate high levels of ingenuity.

4. “Self-confidence” largely comes from acquiring the skills and behaviours needed to profitably grow a business. “Experience” is the culmination (the victories and defeats) of applying those skills and behaviours to particular growth initiatives. We don’t grow and become more experienced without trying and in many cases, failing, at first. Economies, governments, industry sectors and corporate organisations, who prioritise investment in and incentivise their people to acquire new skills and behaviours without a fear of failure are more often than not the ones today creating the most impressive growth opportunities (US, China, UK, Germany, pharma, healthcare, hospitality, technology and so forth). That isn’t so difficult to work out unless you choose to ignore the facts.

Most businesses with solid business goals can attract capital. What they lack are sufficient great ideas. When the top management of those firms shoot themselves in the foot, it is time for their Board and significant shareholders to speak up and hold them to account.

© James Berkeley 2014. All Rights Reserved.

Observations

Tuesday, January 7th, 2014

Providing real, not phony value to customers, separates those businesses in a high growth market, who excel, and those who merely aspire to, or are playing at profitable growth.

WINNERS AND LOSERS

  • Norwegian Airlines free wifi at 10,000 feet or higher, leaves the inflight Easyjet and Ryanair “low-cost” passenger experience in the clouds
  • Stunning hospitality, food and customer service at Auberge de l’Etoile in the beautiful Alpes Maritimes village of Saint-Dalmas-le-Selvage draws twice the occupancy and five times the atmosphere of the exclusive restaurant at The Metropole Hotel in Monaco
  • German supermarket chains Aldi and Lidl eat in to market share of major UK supermarket chains (Tesco, Sainsburys et al)
  • Amazon speed of delivery and ease of purchasing gifts further erodes many traditional retail businesses market share in North America and Europe
  • Commercial banks, who provide executives and entrepreneurs with referrals, networking opportunities with buyers dramatically outperform those banks offering “free” commercial banking and virtually zero client communication
  • Ralph Lauren willingness to exchange products purchased worldwide stands apart from Dior, Cartier and Burberry restrictions on point-of-purchase and “limited” sales offers
  • English Premier League scheduling of games at fan friendly times (no winter festive break) draws dramatically larger worldwide television audiences and revenues than La Liga, Bundesliga or Serie A
  • Netflix and other subscription rental services continue on a dramatic growth curve as distributors of DVDs face even more pain in S18 billion home entertainment market. When it is so easy to sign up, buy and download what value is there in purchasing physical DVDs?
  • Small, boutique consultants in North America and Europe show faster rising growth on average per firm than major management consultancies (flexibility, client friendly billing and objective focused advice) in 2013

© James Berkeley 2014.